Computerized Reservation

For the Convenience of the passengers North Western Railway has computerized many important reservation centers. Computerized terminals are now available at 38 locations, where a passengers can make advance reservation for a journey by any train originating from or passing through any station on Indian Railway. Certain locations which had individual quotas have now been merged into a common originating pool and now have access to a larger number of berths. Enroute stations are covered through remote locations.

The working hours of computerized reservation office are from 08.00 hrs. to 20.00 hrs. on Monday to Saturday and 8.00 hrs. to 14.00 hrs. on Sunday .Advance booking, allotment of lower berths and compact accommodation for families and parties in a cubicle are done on first come first served basis. Senior citizen 60 years of age and above are allotted lower berths automatically subject to availability at the time of booking.

All the computerized reservation terminals have become universal terminals. Return journey/onward journey tickets from all locations can be made available from a single terminal. Enquiries of trains originating and terminating from all locations can be made from any computerized enquiry terminal.

List of stations on North Western Railway where computerized Reservation Centers are available.

Sr.No.	Name of Locations
1	Abu Road
2	Ajmer
3	Alwar
4	Barmer
5	Bikaner
6	Bhiwani
7	Bhilwara
8	Beawar
9	Churu
10	Durgapura
11	Falna
12	Gandhinagar(Jaipur)
13	Hanumangarh
14	Hissar
15	Jaipur
16	Jawai bandh
17	Jodhpur
18	Jhunjhunu
19	Jaisalmer
20	Jalore
21	Mahamandir
22	Makrana
23	Marwar Bhinmal
24	Merta Road
25	Mount Abu
26	Narnaul
27	Nagaur
28	Nokha
29	Pali Marwar
30	Phalodi
31	Rewari
32	Rani
33	Sadulpur
34	Sadarshahar
35	Sikar
36	Sirohi
37	Sujangarh
38	Suratgarh
39	Sri Ganganagar
40	Sirsa
41	Udaipur City

List Of all available PRS

Reservation Rules

PNR Number: Passengers are requested to quote PNR Number ( printed on each ticket on the top left hand side ) for any enquiry or complaint relating to reservation.

Confirmed Reservation : This implies that you hold a confirm ticket with the coach and berth number indicated on the ticket. However, for those traveling by AC first Class and First Class, the seat /berth numbers will not be mentioned on the ticket.

Reservation Against Cancellation (RAC) : The legend RC appearing on tickets and the reservation chart indicated the RAC status. This means that you are provided reserved sitting accommodation initially. On any berths falling vacant due to cancellation or confirmed passengers not turning up, you will be allotted a sleeper berth, according to priority.

Waitlisted Tickets: If your ticket bears the legend WL, it means that your ticket is not confirmed at the time of reservation. You will then be required to check the status of your ticket after finalization of the reservation chart to find out whether your tickets are confirmed. Passengers holding waiting list tickets should not board the reserved coaches without permission from the authorized staff, otherwise they may be detrained. In Rajdhani Express, Shatabdi Express trains such passengers will be treated as without ticket and charged extra.

Current Tickets: Current tickets for traveling in general compartment i.e. unreserved coach will be issued on the day of journey before the departure of the train as per the prescribed notified time exhibited at the stations.

ZERO VALUE TICKETS Reservation ticket issued by the computerized system against pre bought tickets must be accompanied by the journey tickets. Similarly, Journey-cum-reservation tickets bearing zero amount are not valid for journey unless accompanied by the original document authorizing issue of such tickets.

COMPACT ACCOMMODATION Provision of compact accommodation is possible where a party is booked on one requisition slip under the PNR Number provided the entire party is traveling upto the same destination. This is, however, subject to availability of berths at the time of booking. Waitlisted/RAC passengers of the same party may be allotted berths in separate coaches in case accommodation is not available in the same coach.

RESERVATION CHARGES

Reservation fee varies for different class. The details are as under:-

The Reservation tickets are valid only for the particular trains and the particular days for with they are issued. Reservation fees is not refundable in the event of passenger failing to avail themselves of seats or berths. Reservation fees will also be levied for children

Children under five years of age can travel free. Children five years of age and below 12 will be charged half the fare for the journey, but full reservation charges will be levied.

Railway Administration does not guarantee reserved accommodation by any particular train and will admit no claim compensation or inconvenience, loss of extra expenses due to such accommodation not being provided as desired. Reserved Accommodation to Ladies and handicapped persons:- In important trains, some unreserved accommodation has been set apart for ladies.. In addition, certain sleeper class berths have also been earmarked for ladies and handicapped persons. Boys under 12 years of age may travel in ladies compartment with relatives or friends.

A special counter is provided at important Reservation Office for booking reservation for cancer patient, handicapped persons, reservation for members of parliament, members of Legislative Assembly etc. They will be attended to separately at the same counters where general passengers are dealt with. This facility is available only at places where separate counters for them are not provided.

Passengers who have purchased tickets and have reserved accommodation from a particular station but desire to entrain from another station enroute are permitted to do so subject to the following conditions.

(i) A specific request must be made in writing to the station from which the tickets was purchased at least 24 hrs. before the booked departure of the train from that station.

(ii) The Railway reserves the right to use this accommodation from the initial station upto station at which the passenger is due to entrain.

(iii) No refund will be admissible for the portion of journeys not performed. For example passengers buying tickets and reserving accommodation from Jaipur may occupy that accommodation from Gandhinagar /Durgapura provided the train has a halt at these stations.

Reservations are made 60 days in advance excluding the date of journey at the train originating station uniformly for all classes and all trains at all stations on North Western Railway .At the intermediate station where the train arrives on the following day, such reservation can be made 61 days in advance of a the date of journey from originating station. In the case of overseas tourists, reservations are made in all classes 360 days in advance. No reservation will be made on telephonic request. If however in response to any telephonic enquiries from the Reservation Office, information is given by the office that accommodation is available at the time, it will be upto the party concerned to secure that reservation by purchase of tickets before it is taken up by any other party. The accommodation stated to be available at the time of the enquiry over the telephone cannot be held for the party and be denied to any other party, who may, in the meantime, ask for reservation on production of tickets.

Accommodation will not be reserved without production of necessary journey tickets. No reservation of accommodation will be made on a provisional basis.

Acceptance of Reservation Forms:-0nly one requisition form is accepted from a persons at a time for a maximum of six passengers. However second requisition form will be accepted for return journey of the same passenger.

Sleeping accommodation:- When berths are reserved for passengers, the intention is to provide sleeping accommodation between 21.00 hrs. and 06.00 hrs. It must be distinctly understood that during the hours from 06.00 hrs. to 21.00 hrs. the passengers concerned must, if requested, make room for other passengers in the compartment upto its marked carrying capacity.

Transfer or re-sale of (i) rail journey tickets on which reservation of berths/seats have been made,(ii)return tickets, and (iii) season tickets, is punishable under the Railways act.1989. A journey ticket on which reservation of a seat or berth has been made or on return journey ticket or a season ticket is non-transferable, it should be used by the person in whose favour it was issued between the stations specified on the ticket. Tickets cannot be sold except by a Railway Servant or an agent authorized by the Railway Administration such as recognized Travel Agents, City Booking Agent, Out Agencies, etc. List of the authorized Rail Travel Service Agents/Tourist Agents is given separately.

Any person committing a breach of the provisions indicated above is punishable with imprisonment for a term which may extend to three months or with a fine which may extend upto Rs.500 or with both and forfeiture of the fare paid for the ticket. If the person is found traveling on such a ticket, he will be treated as traveling without ticket and charged according to the extent rules.

Children under 5 years of age travel free but no exclusive accommodation will be provided to them. The details of children under 5 years who are traveling must be recorded in the reservation application form for future reference. These details should also be communicated to the TTE for recording in the Chart.

(i) Sleeper Class reserved accommodation is provided on a number of important Mail /Express and Passengers trains. Passengers booked in this class (Reserved/RAC/Waitlisted) will be charged accordingly including reservation fee in the fare. Also supplementary charges for super fast trains wherever applicable will be recovered from all passengers including waitlisted passengers.

(ii) ‘Sleeper Class’ being a higher class, a passenger holding second Class Ordinarily or Second Class will have to pay the difference between the fares of the two Classes as well as the excess charge as per Rules.

(iii) Reservation of Berth available in sleeper Class due to operation of specific quotas of Sleeper Berths allotted to certain intermediate stations will be allotted to passengers traveling upto or short of the station at which the quota is operated irrespective of the distance restriction by such trains. Passengers will also be accommodated in these coaches even though they may not have reserved their accommodation, provided accommodation is available . When allotment of berth is made under the above conditions by the TTE’s manning the coach on the platform, the reservation fee will be collected.

(iv) A Special conductor or Traveling Ticket Examiner will regulate the entry and exit of passengers so that the number of passengers traveling in the coach does not at any stage, exceed the marked carrying capacity to avoid overcrowding. The conductor will also look after reasonable comfort and convenience of the passengers traveling in the coach.,

Procedure for allotment of Accommodation to wait-listed passengers at train starting stations:

(i) Reservation against Cancellation (R.A.C)

‘Passengers’ whose names figure under R.A.C are provided reserved sitting accommodation initially and are likely to get berths against cancellation arising due to last minute cancellation or passengers not turning up at the time of departure of the train or earlier.

(ii) Accommodation available en-route to be allotted to Passengers in the following order:-

(a) Passengers holding confirmed reservation not finding their names in the reservation chart should be given first preference in providing accommodation which may fall vacant during run of the train. They should be allowed to travel in the same coach and allotted the first available berth in preference to RAC passenger.

(b) Passengers who are traveling in the coach from the starting station under “RAC” scheme.

(c) Passenger kept on the waiting list and allotted vacant sitting accommodation from the starting station in the coach.

(d) Passengers kept on waiting list at the intermediate station if room available.

Change of name of a passenger on confirmed reservation ticket:

A change of name in reservation is permitted by the Station Superintendent /Station Master or any Railway servant authorized by Railway Administration on written requisition tendered by the party 24 hours prior to the scheduled departure of the train in the following circumstances:

(i) Government servant proceeding on duty on production of a letter from the appropriate authority.

(ii) Between family members due to unavoidable circumstance., viz father, mother, brother, sister, son, daughter, husband, wife . No cancellation and reservation charges are recovered in this case. The Station Master will be competent to permit alteration of reservation under the condition mentioned above.

(iii) However, in case of group traveling together, party’s written request should be tendered in writing 48 hours before scheduled departure of the train and change of name is not permitted in excess of 10 % of the total strength of the group/party.

The intermediate station/outstations, which have been allotted specific quotas will allot confirmed berth to the extent of the quota straightway to the passengers intending to travel from the station. After the quota is exhausted these stations and all other stations will send messages to the reservation controlling station. Demand from intermediate stations and from outstations in excess of such quotas will be considered by the reservation controlling station after meeting the demands of the passenger at the counter at the close of each day from the general quota. Much demands will be considered along with local passengers in order of receipt of messages in the reservation office.

Special Trains :-North Western Railway run special trains during summer and winter holiday. Passenger may contact the reservation office to know detailed schedule and reservation.

Rajdhani Express and Shatabdi Express:- Rajdhani express and Shatabdi express have some exclusive features. The entire train is air conditioned, Public Address system and Music System are available in all the coaches and delicious and wholesome food is served at your seat/berth.

(i) Passengers are booked under R.A.C. in 2AC/3AC Sleeper by 2957/58 Rajdhani express trains.

(ii) Waitlisted passenger(s) are not allowed to enter any of the coaches of Rajdhani Express/Shatabdi Express. Passenger(s) found traveling on these trains on waitlisted tickets shall be treated as traveling without proper tickets and dealt with as per Rules. Such passenger(s) shall be treated as traveling in reserved accommodation without reservation in violation of Railways Act.1989. However, at stations enroute, in case, the accommodation is available in train, the train Superintendent/ Dy.Train Superintendent/Steward would grant permission for passengers from enroute stations to board the train. Accommodation would be given first as few waiting list and then on a first come first served basis.

(iii) Passengers holding AC class of First Class tickets by other trains who choose to travel in AC 3-Tier of Rajdhani Express will not be entitled for the refund of the difference in fares.

(iv) Through passengers can travel by Rajdhani Express between the authorized pair of stations on payment of requisite difference in fares.